Virtual Concierge for your Airbnb
DigiStay is a digital company specializing in premium concierge services, helping property owners elevate their short-term rental experience. Founded in 2023, we empower hosts by managing exceptional guest experiences, allowing them to focus on growing their business. Our mission is to revolutionize the short-term rental industry by delivering personalized hospitality - one booking at a time.
Results Driven
We guarantee a seamless experience for your guests from check-in to check-out. With our dedicated in-stay support, we ensure every stay is memorable and stress-free.
Professional Staff
Our team of industry professionals is dedicated to helping you achieve success with your short-term rental property.
24/7 Customer Support
Our dedicated team are here to support you and help you grow your short-term rental business.
Our Services
Delivering exceptional guest experiences, one booking at a time.
24/7 Guest Experience
Our team guarantees your guests' satisfaction, providing you with peace of mind knowing they can easily access support and assistance throughout their stay.
After-Hours Emergencies
We’re available for your guests during after-hours emergencies, whether it’s a lockout or a plumbing issue.
Property Guide
We provide guests with a comprehensive property guide upon booking, answering any questions they may have and offering local recommendations for restaurants & cafés.
How we have helped Property Owners !
DigiStay has empowered many owners to grow their short-term rental business
Support your Guest with Check In Enquiries
During Stay Guest Support & Recommendations
After-Hours Emergencies & Check Out
Guest Check-Ins
Leisure Recommendations
After-Hours Emergencies
Bookings Supported
Ivan
Owner
Ensured my guest enjoyed their stay from how to check in to spare keys for my property
Steph
Owner
DigiStay are easy to work with, onboarding to understanding what my guest would need!
Jenny
Owner
Their After-Hours support really gives me peace of mind in case a guest gets locked out
Dave
Owner
DigiStay handles all the guest questions, frees up my time with managing my property & cleaning
Geoff
Owner
The team are very professional and keeps me informed on how I can improve my guest experience
Speak to our Professional Team Today!
Starter
$450 / month
- Guest Enquiries
- Check In Support
- During Stay Assistance
- Check Out Support
Standard
$799 / month
- Guest Enquiries
- Guest Recommendations
- After-Hours Emergencies
- Property Guide
Premium
Speak To Our Specialist
- Guest Check In Messaging
- Guest Experience
- Property Guide
- Reviews & Check Out
Frequently Asked Questions
Find answers to our most common questions.
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How does DigiStay work?
DigiStay is a digital company providing cost-effective solutions for property owners, specializing in premium concierge services for short-term rentals. We help hosts elevate the guest experience with 24/7 support and personalized service.
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What services does DigiStay provide?
At DigiStay we provide 24/7 support for your guests. This includes check-in enquiries, during stay support & after-hours emergencies. We also provide a property guide that includes recommendations for local cafes & restaurants nearby your stay.
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How does payment work?
We offer a monthly based subcription for property owners to select the package that best suits their needs. You can reach out to one of our specialist to enquire about the package that works best for your short-term rental.
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What is a digital property guide?
At DigiStay, we offer 24/7 support for your guests—covering check-in inquiries, in-stay assistance, and after-hours emergencies. We also provide a comprehensive digital property guide featuring curated recommendations for nearby cafés and restaurants.
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Is DigiStay available for properties in any location?
Yes! Since our services are virtual, we can support short-term rentals across Australia and New Zealand.
Connect With Our Team At DigiStay
Free consultation for all our services | Call 1300 449 679
Location:
81-83 Campbell Street Surry Hills NSW 2010, Australia
Email:
info@digistay.com.au
Call:
Australia: 1300 449 679
New Zealand: 0800 294 295